Kingford provides a broad range of maintenance ,repair and technical support that helps you best utilize your purchase and solve your worries.
Leveraging Kingford’s over 20 years of experience in electronics manufacturing and logistics, you too can benefit from the economies of scale that allow us to deliver a high quality service to clients.
Kingford will not charge to repair products that are under warranty.
The warranty period for a product varies based on the category of product and the parts that need repair or replacement. Basically, after the product is used for repairs, the engineer will arrange an inspection and inform the customer of the cause of the repair. The repair fee will be charged based on the actual situation. Please contact your sales representative for details
Kingford will charge the repair fees where the warranty period has expired, or have damage that is excluded from the warranty coverage .
The Customer is responsible for sending the product to Kingford factory and for any additional charges that incurred, such as customs duties and so on.
If repair charges have been incurred, Kingford will prepare proforma invoice to listing all charges for customer check, will start repair after customer approve it.
Following is an overview of functions we perform as part of our Warranty and Repair services.
⋄ PCB/PCBA/Turnkey Product Safety Recall repairs.
⋄ Inbound technicians on call for first stage issue diagnosis.
⋄ Highly trained technicians in all aspects of electronics service and repairs.
⋄ Scalable work force for quick response in peak demand periods.
⋄ Detailed tracking repair system to ensure quality outcomes every time.
⋄ Industry leading systems for tracking of products at every step of the repair process.
We are confident we can provide your business with a cost effective service that delivers quality outcomes every time.